We process orders from Monday to Friday (excluding weekends and holidays), and it takes an average of 48 hours for us to receive and process your order.
Each order being unique, the cost of shipping varies with the weight, size and destination of the order.
Delivery time : DHL EXPRESS
For most of Europe and for the US : Delivery takes 2 to 3 days
For the rest of the world : Delivery takes 3 to 7 days
ORDER FOLLOW UP
After making the order, you receive an email with the details of your order and the bill confirming your order.
We will communicate in 2 days, your tracking number to follow your package on the DHL plateform.
You will also be able to follow your order on "your account" page.
DUTIES & TAXES
For all of our shipments, all taxes and customs fees are the responsibility of the customer. All our products come from Morocco, so you may be asked to pay customs clearance fees corresponding to the import of a product from abroad. If you have a question or need more information on this subject, please contact us at firstname.lastname@example.org.
You benefit for a period of 14 days post delivery to request a return of the purchased products. You will then be refunded on the purchase and the initial shipping costs.
We do not provide a free return concerning the shipping fees unless the item is incorrect, damaged or faulty.
You will then have to send us the following form at email@example.com. (upload the form)
After receiving your form, an email of confirmation will be sent to notify the good assumption of your refund. You will receive the refund no later than 7 days after arrival.
For any further information, do not hesitate to contact us at the following address: firstname.lastname@example.org.
Note: All our carpets are artisanal products made entirely by hand. They may have some light imperfections which are characteristic to artisanal work on a loom. These slight imperfections make each piece unique and are testimony to the authenticity and originality of our products.