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Use your code on the entire catalog and discover our collection of unique and authentic rugs
Discover the new collection of unique and authentic Berber rugs before everyone else
You like rare and precious products, we will communicate you our novelties and our most beautiful finds. Welcome to the tribe
You like rare and precious products, we will communicate you our novelties and our most beautiful finds.
SUPPORTShipment and Returns
OUR BERBER CARPETSHandmade by artisans
We process orders from Monday to Friday (excluding weekends and holidays), and it takes an average of 48 hours for us to receive and process your order.
Chaque Each order being unique, the cost of shipping varies with the weight, size and destination of the order.
Delivery time : DHL EXPRESS
For most of Europe and for the US : Delivery takes 2 to 3 days
For the rest of the world : Delivery takes 3 to 7 days
ORDER FOLLOW UP
After making the order, you receive an email with the details of your order and the bill confirming your order.
We will communicate in 2 days, your tracking number to follow your package on the DHL plateform.
You will also be able to follow your order on "your account" page.
DUTIES & TAXES
For all our shippings, we cover all taxes and custom fees, If you are beeing asked to pay anykind of fee regarding the duties or taxes, please contact us on firstname.lastname@example.org, so that we fully refund the amount paid, those are very rare cases but can happen.
You benefit for a period of 14 days post delivery to request a return of the purchased products. You will then be refunded on the purchase and the initial shipping costs.
We do not provide a free return concerning the shipping fees unless the item is incorrect, damaged or faulty.
You will then have to send us the following form at email@example.com. (upload the form)
After receiving your form, an email of confirmation will be sent to notify the good assumption of your refund. You will receive the refund no later than 7 days after arrival.
For any further information, do not hesitate to contact us at the following address: firstname.lastname@example.org.
Note: All our carpets are artisanal products made entirely by hand. They may have some light imperfections which are characteristic to artisanal work on a loom. These slight imperfections make each piece unique and are testimony to the authenticity and originality of our products.