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Use your code on the entire catalog and discover our collection of unique and authentic rugs
Discover the new collection of unique and authentic Berber rugs before everyone else
You like rare and precious products, we will communicate you our novelties and our most beautiful finds. Welcome to the tribe
You like rare and precious products, we will communicate you our novelties and our most beautiful finds.
SUPPORTShipment and Returns
OUR BERBER CARPETSHandmade by artisans
Tribaliste.com processes orders from Monday to Friday (excluding weekends and holidays), and it takes an average of 48 hours for us to receive and process your order. During peak times (sales, Christmas, private sales…), shipping can take slightly longer due to the important number of orders to process.
Shipment takes 3 to 5 working days once your order has been validated. You will get a shipment notification email with a tracking number as soon as your package is shipped.
Package delivery procedure
A signature upon delivery is required to receive the package at the delivery address indicated in the order. In the event you are absent, a delivery slip will be left in your post box. You will be able to collect your package at the post office indicated on the slip. Please remember to bring your identity card and the slip to collect the package at the post office. The post office will require you to sign for the collection of the package.
TRACKING YOUR PACKAGE
You will receive a customer satisfaction questionnaire by email, which we have put together so that you can share your overall impressions of your Tribaliste.com experience. This helps us continue to improve and better our products and services.
RETURN & REIMBURSEMENT
If when delivered the product does not meet your expectations, you have 14 days upon delivery to make a claim and initiate the return process
How to return a product?
For all additional information or questions, please contact us at: firstname.lastname@example.org, or consult our Terms & Conditions.
*Free returns: only available in Metropolitan France
Note: All our carpets are artisanal products made entirely by hand. They may have some light imperfections which are characteristic to artisanal work on a loom. These slight imperfections make each piece unique and are testimony to the authenticity and originality of our products.
We ship internationally around the world, shipment costs vary depending on where you live. We invite you to contact our customer service department for more information: email@example.com. The shipment cost will be indicated in the order procedure.